Refund & Returns Policy

For live bees:

 

We DO NOT Ship Live Bees.

Once the bees are in the customer’s hand, we cannot control the environment or management styles which could possibly cause the hive to die. It is not uncommon for a new package to abscond, which means once they are installed, they completely leave the hive and fly away. Again, this is the customer’s loss, and we cannot replace or refund packages that die. There are too many variables and individual management styles and environmental stresses that are beyond our control.

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$65.00 Cancelation Fee for all Live Package & Nuc Bee orders.

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** When installing a package. Check and see if queen bee is alive and moving in her cage. If she is DEAD call the BeeHive Barn LLC ASAP. 609-395-7758. If installing a package and the queen bee flies away the BeeHive Barn LLC WILL NOT replace. We buy our package bees from Georgia, so we have no control on the mating of the queens. All we can do is believe what we are told, and that is ‘Queen bees are mated and ready to lay eggs’. The BeeHive Barn LLC will only replace a dead queen as soon as you install the package.

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Returned Merchandise & Refunds

Please call if you need to return an item. We accept returns under the following conditions:

• Item must be in good condition.

• Item must be returned within 30 days of receipt.

• Original receipt is required.

• Restocking fee on materials of 20% will be charged. We cannot accept returns on hazardous materials.